New Freephone Enquiry Line
18th Aug 2010
Our freephone enquiry line 1800 60 10 60 went live at the end of July and I am delighted to say it is proving to be a popular initiative and the phones have hardly stopped ringing since! We launched the enquiry line to assist patients, families, visitors and health professionals with any queries they may have in advance of visiting the hospital. Whether its practical advice such as directions to the hospital to details of local B&Bs, hotels, cafes/restaurants nearby for families of patients living outside Dublin, experienced staff are at the end of the phone for advice.
Callers can also discuss details of procedures and treatments available, costs and what your health insurance covers as well as admission procedures. Recently the line received a lot of calls regarding our colonoscopy services in light of the recent publicity with regard to waiting times in the public sector. GP’s can refer patients directly to our day unit for a colonoscopy procedure, which can be performed within a week or two of initial referral.