Blackrock Clinic named one of Ireland’s most reputable firms
9th May 2022
Blackrock Clinic is recognised as one of Ireland’s top 10 most reputable companies in the 13th annual Ireland RepTrak® report, published by the Reputations Agency
The RepTrak® model benchmarks corporate reputation through analysis of what drives it. The reputation drivers include:
- Products and services
The 2022 study was conducted in the first quarter of this year, gathering the perceptions of over 6,500 members of the Irish public. This cross-section sample scored on criteria such as trust, good feeling, admiration and esteem. Reputation pulse scores also took into account the conduct of brands relative to this year’s key areas of Environmental, Social and Governance (ESG).
Since Blackrock Clinic opened our doors in 1986, earning our patients’ trust has been a priority. As a hospital and a team of dedicated medical professionals, duty of care towards our patients is a pivotal consideration.
Patient outcomes at Blackrock Clinic often exceed the highest international benchmarks for medical care. We have been recognised for over two decades by the Joint Commission International (JCI), which only accredits hospitals that raise safety and quality of care standards to the highest levels. We were one of the first hospitals in Ireland to attain this international recognition. Simply put, delivering world-class care for patients is central to everything we do.
Part of our own clinical governance process includes the careful monitoring of patient sentiment through internal auditing. We are proud to feedback to our teams when patients score our diligence and care with recent rankings such as:
- 97.9% of patients say they are treated with Dignity and Respect,
- 93% of patients described their overall experience with us as “Excellent,
- When asked if they had trust in our staff, 96% answered positively.
We listen equally closely when the comments are not so good, giving us an opportunity to learn and make changes for the better.
Our ability to foster patient trust and satisfaction will only grow as we move forward as part of Blackrock Health. The most important of our Group’s seven core values is putting Patients First. This means that we will ensure the needs and safety of all patients comes first, in every decision we make.
Patients should know that when they visit Blackrock Clinic, their best interests are always paramount.