Protection of your right to privacy and confidentiality of information related to your medical care
Clear and concise explanation of your condition, proposed treatments or procedures, the benefits or drawbacks of the proposed treatments, expected recuperation and the likelihood of the success of the treatments or procedures
The facilitation of a second opinion if you request it
Access to care in a safe and secure environment
Freedom from any type of discrimination on the basis of age, colour, creed, national origin, sexual orientation or disability
Services of the hospital’s Religious Ministers and access to your own Minister of Religion, if required
Attentive, courteous responses to any concerns, queries or complaints you and your family may have
Access to an interpreter, if requested
Access to a chaperone if required
Appropriate assessment and management of pain
Care that supports your dignity and self worth
Respectful and compassionate care at the end of life
We Ask of You…
Consideration for your fellow patients, their families and our staff
That you will tell us if you don’t understand information we give you
That you give us accurate and complete information about your medical history
That you will tell us if we do not meet your expectations in any way
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